Karuna Retreats

Special Offers: These offers are based on payment by debit card and are dependent on availability. Spaces are limited and are filled on a first come first served basis. In case of multiple offers, only one special offer is to be used by one customer for one purchase or retreat.

Refund & Cancellations: As we work with a limited amount of people on each retreat, it is important that your reservation be a binding contract between us. In the unlikely event that you may wish or need to cancel your participation on your Karuna Detox Retreat you may transfer your reservation to another available date or you may request a refund.

Please contact us to discuss the matter in the first instance by calling us on 08456 341 466 or emailing us at info@karunaretreats.com

In the case of transferring reservation to another date, up to 6 weeks before retreat's start date this will not incur a charge. Within 6 weeks, this incurs a £50 administrative charge and is dependant on the successful re-filling of your initial place.

Refund requests can be made up to four weeks prior to a retreat. A refund minus £75 administrative charge will be available once we have re-booked your space. In the unlikely event that your space is not refilled we will regretfully not be able to offer a refund. Within four weeks prior to a retreat we may only be able to offer a transfer to another date.

Outside of our retreat times, orders are usually dispatched within 36 hours following receipt of funds. If this is not possible, due to stock shortage, we will inform you by email. In this case please allow up to 2 weeks for delivery within UK. Orders from outside the UK may take 2 to 6 weeks to arrive, as the postal service is not within our control. If your order has not been received within this time please contact Karuna Retreats.

Small orders are sent by Royal Mail and larger items by Royal Mail or by carrier. Orders sent by carrier will need to be signed for upon delivery, unless you give us special instructions to leave them without being signed for. Where such a request is made, our courier cannot accept responsibly for any loss or damage to the delivery.

If you are dissatisfied with your purchase for whatever reason, please contact us to discuss the matter in the first instance by calling us on 08456 341 466 or emailing us at info@karunaretreats.com

In compliance with the distance selling regulations, should you wish to cancel your order for any reason, you may do so within seven working days of the receipt of the goods. Please contact us for a Return Merchandise Authorization (RMA) number, at which time you will receive our Returns Department address.

All goods returned must be in their original packing and in their original condition with a covering letter and stating the invoice number on the original order. Detox Holidays Ltd. trading as 'Karuna Detox Retreats' will not accept any responsibility for loss or damage to goods returned in this way until they are received at the above address, and we strongly recommend that returns are sent by Recorded Delivery or some other means of tracked delivery system. Once we receive the goods in saleable condition, a credit note for their cost will be made, or a refund minus 20% restocking fee. NB: Unless the goods are faulty, the cost of sending the goods to you and your costs in returning the goods to us will not be refunded. In the case of faulty goods your purchase will be replaced as soon as we are in receipt of the original item and your return postage costs will be refunded in full.

Web Site Security

Before you enter any personal details we will transfer you to our secure server. This makes sure that any details you enter on our website are encrypted before they are transmitted across the Internet. This makes it safe for you to enter these details and prevents any unauthorised person gaining access to this information.

We will only ask you to enter your payment card information after you have put the items you want to order into your shopping basket.

When you are ready to pay for your items, your payment card information will be encrypted to keep it secure.

We can process payments from MasterCard, Visa cards and Debit Cards.

This site uses security features to make sure any personal data we collect from you is safe from mis-use. Detox Holidays Ltd. trading as 'Karuna Detox Retreats' is a Secure Site and has an SSL certificate to establish proof of identity of the owner of the web site and enable secure communication between the web site and visitors to the site.

Use of personal information

In general, you can visit this website without telling us who you are or giving any information about yourself. The only time we collect information from you is when you place an order with us so that we can process your order and contact you about that order.

In this instance, we ask for your name, address, e-mail address and other appropriate information we need. If you place an order through this website, we will also ask for certain payment card information to check and charge your account. This information is never stored on our web site.

We are committed to protecting your privacy. We will only use the information that we collect about you lawfully (in accordance with the Data Protection Act 1998. We collect information about you for 2 reasons: firstly, to process your order and second, to provide you with the best possible service. The type of information we will collect about you includes: your name address phone number email address order history. We will never collect sensitive information about you.

If you notice any errors in your Order Confirmation Email please contact info@karunaretreats.com

If you choose to give us personal information, such as your name, address and e-mail address, we may use this information for marketing and promotional purposes, such as mailings, announcing new products or making promotional offers. We do not rent, sell or give customer-identifying information to other companies but we may use other companies to make offers for us.

When you order goods through this website, the order form may ask you to provide a phone number. We will only use this phone number to ask you questions about an order or to let you know for example, that the payment is incorrect or there is an additional shipping charge. We will not call you to try and sell you other products.

When you place an order we will also ask for your e-mail address, so we can send e-mails to you confirming your orders.

ALL WEB SITE DESIGN, TEXT, GRAPHICS, THE SELECTION AND ARRANGEMENT THEREOF, AND ALL SOFTWARE COMPILATIONS, UNDERLYING SOURCE CODE, SOFTWARE (INCLUDING APPLETS) AND ALL OTHER MATERIAL ON THIS WEB SITE ARE COPYRIGHT OF Detox Holidays Ltd. trading as 'Karuna Detox Retreats' AND ITS AFFILIATES, OR THEIR CONTENT AND TECHNOLOGY PROVIDERS. ALL RIGHTS RESERVED.

Permission is granted to electronically copy and to print in hard copy portions of this Web site for the sole purpose of placing an order with Karuna Retreats or using this web site as a shopping resource. Any other use of materials on this Web site - including reproduction for purposes other than those noted above, modification, distribution, or republication - without the prior written permission of Karuna Ltd is strictly prohibited.

TO THE FULLEST EXTENT PERMITTED AT LAW, Detox Holidays Ltd. trading as 'Karuna Detox Retreats' IS PROVIDING THIS WEB SITE AND ITS CONTENTS ON AN "AS IS" BASIS AND MAKES NO (AND EXPRESSLY DISCLAIMS ALL) REPRESENTATIONS OR WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, WITH RESPECT TO THIS WEB SITE OR THE INFORMATION, CONTENT, MATERIALS OR PRODUCTS INCLUDED IN THIS SITE INCLUDING, WITHOUT LIMITATION, WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. IN ADDITION, Detox Holidays Ltd. trading as 'Karuna Detox Retreats' DOES NOT REPRESENT OR WARRANT THAT THE INFORMATION ACCESSIBLE VIA THIS WEB SITE IS ACCURATE, COMPLETE OR CURRENT.